PAIA Manual  

Prepared in terms of Section 51 of the Promotion of Access to Information Act, 2 of 2000 (as amended) 
Also aligned with the Protection of Personal Information Act, 4 of 2013 (POPIA)

1. Contact Details of the Private Body
  • Name of Private Body: Wiggle Promotions (Pty) Ltd 
  • Information Officer: Earl Mhlanga 
  • Postal Address: Shop 15, Courtside Centre, Kaapschehoop Rd, West Acres, Mbombela, 1200 
  • Physical Address: Shop 15, Courtside Centre, Kaapschehoop Rd, West Acres, Mbombela, 1200 
  • Telephone: 087 012 5314 
  • Email: privacy@wigglepromotions.co.za 
  • Website: www.wigglepromotions.co.za 

2. Introduction and Purpose of the Manual

This manual is published to: 

  • Facilitate access to records held by Wiggle Promotions 
  • Outline procedures for requesting access to information 
  • Describe the categories of records held 
  • Provide details on the processing of personal information in compliance with POPIA 

3. Guide on How to Use PAIA

 A guide on how to use PAIA is available from the Information Regulator: 

4. Categories of Records Available Without Request

  • Company profile and marketing brochures 
  • Publicly available campaign summaries 
  • Job postings and recruitment notices

5. Categories of Records Available Upon Request 

  • Client contracts and service agreements 
  • Campaign data and performance reports 
  • Employee records (subject to consent) 
  • Financial records 
  • Internal policies and procedures 
  • Third-party agreements

6. Processing of Personal Information 

  • Campaign execution 
  • Consumer engagement 
  • Reporting and analytics 
  • Compliance with client contracts 

7. Request Procedure 

Requests must be submitted using Form C (available from the Information Regulator’s website) and sent to the Information Officer. 
Fees may apply as per PAIA regulations. 

8. Grounds for Refusal of Access 

Access may be refused if: 

  • It infringes on the privacy of third parties 
  • It contains confidential commercial information 
  • It is legally privileged 
  • It compromises the safety or security of individuals or property 

9. Remedies Available 

If access is refused, the requester may:

  • Lodge an internal appeal (if applicable) 
  • Submit a complaint to the Information Regulator 
  • Approach the courts